FAQ’s & Support

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Which distribution amplifier should I use?

There are 2 main types of distribution amplifier and it is important to make sure you are using the correct amp for the job.

  • RemoteLINK™ DC by-pass (mains or line powered) amplifiers are designed for distributing SKY™ signals around the home allowing the ability to change the channel from other rooms in the house. They allow low voltage DC pulses to pass around the system which enables the control from other rooms. They are to be used in conjunction with ME200 ‘magic eye’ sensors. Range available, 2 – 16 outputs.
  • Distribution amplifiers – internal are designed for distributing digital terrestrial signals direct from your digital aerial. They feature a 12v DC line powering on the input enabling the use of a pre-amp (masthead) without the need for a seperate power supply unit.
  • Input level control distribution amps have the same features as the standard internal distribution amps but have an input level adjustment offering more flexibility. All standard internal amps range from 2 – 8 outputs.

Why does my Magic Eye not work?

This is a common problem and there could be several reasons why the Magic Eye is not working so it is best to check all the following before exploring the possibility of faulty equipment:

  • Is the RF2 output on the SKY™ box active? (there will be no picture on other TV’s in the house without this feature activated)
  • Is there a picture at all? If not try re-tuning the TV
  • Is the LED indicator lit on the eye ‘block’? (this indicates the DC voltage is present from the SKY™ box allowing control)
  • Am I using the correct ‘SKY™ by-pass amplifier? (if an amplifier is being used)
  • Are all my cables correctly connected?
  • Are all the connectors fitted correctly? (ensuring none of the braid screening is touching the centre core)
  • Am I using outlet plates which are ‘isolated’? (isolated plates have an internal DC block wich will stop the DC voltage reaching the eye from the SKY™ box, however the picture will still be present)

How do I activate the RF2 output on my SKY™ box?

In order to distribute the signal from your SKY™ box to other rooms in the house the RF2 output on the receiver needs to be activated. This is done using the following proceedure to access the hidden menu:

  • Press the SERVICES button
  • Press the NUMBER 4 button, then the NUMBER 0 then the NUMBER 1 button
  • Press SELECT button
  • Press the NUMBER 4 again
  • Press the DOWN ARROW button once
  • Press the SIDE ARROW button once
  • Press the DOWN ARROW button once again [save new settings]
  • Press SELECT
  • Press the BACK button until you’re back out of the menus

Please note that step 2 (Pressing buttons 4, 0 and 1) are not reflected on the Sky menus. ie. you’re choosing options that are not visible on the menu so don’t worry if it doesn’t appear to be doing anything.

The RF2 will now be activated for the use of distributing the services.

SKY™ HD RF2 Activation

The software on the SKY™ High Definition box is slightly different to the standard receiver. The procedure to activate the RF2 output is as follows:

  • Press the Services button
  • Press the sequence; 0,0,1 then select
  • Press 4
  • Select RF output and toggle to ‘on’
  • SAVE SETTINGS

Conexer Digital Modulator Troubleshooter

1. How can I use the Conexer HDMI-DVB-T modulator?

This product takes any HDMI source device and generates an HD digital TV channel which can be tuned into by any HD Freeview™ TV or set top box.

2. Does it work with a SKY™ box?

Yes, in fact use with a SKY™ receiver is the most common use either in a commercial install such as a pub or club or a domestic property.

3. Can multiple units be used in a system?

Yes, all products in the range can be used simultaneously to offer a customised system. This could be perhaps using a mixture of HD & SD digital modulators from the range. When using a combination of modulators certain settings will need to be adjusted and these details can be found on the attached pdf ‘Conexer multiple unit settings‘.

4. Where does the channel appear in my TV guide?

The modulated channel(s) can be located as the user wishes. There are many vacant locations in the EPG and the channel can located via the Logical Channel Number (LCN). This setting does not need to be adjusted and the default LCN is 800.

5. Can I re-name the channel and provide content information?

Yes, it is possble to edit the channel name and also insert basic content information for users to see when they navigate the EPG on the TV or STB.

6. How do I know if my TV is compatible?

All Freeview™ TV’s or STB’s are compatible with the SD digital modulators (DMSD01, DMSD02, DMSD04)

All FreeviewHD™ TV’s or STB’s are compatible with the HD digital modulators. Some Freeview™ TV’s & STB’s are compatible with the HD modulators but must support H.264 video.

7. I cant get a picture with my digital modulator, what could be wrong?

a. Is the input (source) device connected? Inserting the source input activates the output.

b. Have you tuned the TV in to the correct RF channel? Set the frequency output to the desired channel ensuring it does not conflict with local Freeview™ services (if used) and perform the auto tune on the TV.

c. Does your TV or STB support H.264 (DMHD01 only)? If your Freeview™ TV supports MPEG2 only then the TV will tune to the modulated channel but will not display a picture. You may see a message such as ‘format not supported’ or similar.

d. Have you adjusted any other setting by mistake? A default settings option is available via the front panel (DMSD01 & DMHD01) and this resolves a lot of issues. This will also re-set any channel name edits, LCN or frequencies.

8. I have a lip sync issue is there anything I can do?

To resolve most lip sync issues simply power cycle the modulator.

Check which audio format you are set to as MPEG & AAC is available and changing to the alternate can resolve lip sync

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