Delivery & Returns
We offer various delivery services for orders under this value and all the info you need for delivery and returns is on this page.
If you have any questions, please use the contact links on the right.
Delivery Options Overview
At Antiference we offer a range of shipping methods for your order. Our standard delivery service is 2 days, but we can offer an express courier service at an additional cost and we also have a special service to the Scottish Highlands.
We do not currently offer a service to the Channel Islands, Northern Ireland & Rep. Ireland, or the Isle of Man.
On this page, you´ll find an overview of all available delivery services and FAQs.
Delivery Services & Costs
| Standard Delivery - Get it in 2-3 Working Days | |
|---|---|
| Orders over £150 | FREE |
| Orders under £150 | £6.95 |
| Scottish Highlands Service - Usually 2-3 Working Days | |
|---|---|
| Orders over £150 | FREE |
| Orders under £150 | £13.95 |
| Express Delivery - Get it in 1-2 Working Days | |
|---|---|
| Orders over £150 | FREE |
| Orders under £150 | £9.95 |
Exchanges & Returns
If you have purchased an Antiference product online and wish to return it, we must be notified within 14 days of the receipt of the order. You then must return your item within 30 days for a refund. It must be returned as new and complete with accessories (where applicable) and in it’s original packaging.
If you wish to return a product to us, click the ‘start a return’ button below which will take you to the online form where you can request a return.
We will respond by providing you with a returns reference number.
Once you have this, please carefully pack the item and return it to us at Antiference HQ.
Our address is Unit 2 Common Lane, Fradley Park, Lichfield, WS13 8NQ.
When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel and within 30 days of delivery.
Once we have received the goods back from you, we will give you a refund for the cost of the product minus the delivery charge paid.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.
We will not be able to take back any product with missing components:
This includes:
- Items with power supplies
- Items with remote controls
- Items with infra-red sensors
- Items with any other originally supplied general accessory
FAQs
Deliveries are delayed all the time and if this has happened to you then we do apologise.
First thing is to check to make sure you have had 3 emails from us:
- Order received
- Invoice sent
- Order processed
If you have had all 3 emails, then your order should be on the way. If you still haven’t received it, then drop us a quick line and we can find out where it is and get it sorted quickly for you.
Our office is open Monday to Thursday 8.30am – 4.30pm and on Friday 8.30am – 2pm.
We process all our orders during these times and usually, we dispatch orders the same day.
Our courier services deliver on working days only, so if you order late on a Friday or over the weekend, we will process the orders on Monday for delivery later in the week.
Our delivery services do not operate on weekends or bank holidays.
We deliver to all UK mainland addresses including the Scottish Highlands*.
Unfortunately, we cannot currently offer delivery services to Northern & Rep. Ireland, Isle of Man & the Channel Islands.
*additional delivery charges apply to Scottish Highland addresses.
Our express delivery service normally delivers on the next working day, just select this option at the checkout.
Occasionally there is a delay, so your order may arrive the following day.
A signature will normally be required however our courier services sometimes accept a photograph of the delivery to a safe place if required.
If you wish to make any special requests, please contact us and we will do what we can. However, we cannot guarantee to be able to accommodate any such requests as deliveries are made via a courier service and not our own vehicles.
