Antiference Terms & Conditions

At Antiference, we take pleasure in assisting all consumers. However, if you are making a purchase on behalf of a business, kindly inform us, as there are additional terms and advantages that you should be aware of.

We have made a deliberate effort to ensure the clarity of our Terms and Conditions while providing you with all the necessary information pertaining to your online transactions. Our aim is to ensure that you have a comprehensive understanding of the entire process, starting from placing an order to receiving your items and more. We highly value your online shopping experience, and therefore, we kindly ask you to spare a few moments to review these terms. It’s important to note that with each purchase, you will be required to accept our Terms and Conditions. Please be aware that these terms may undergo changes over time, so remember to verify the date located at the top of the page.

 

Our contract after you have ordered

Once you’re happy everything is correct, and you’ve submitted an order you’ll see an order summary page on our website showing your Order Reference Number, and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Your Antiference order has been received!’ recognising receipt of your order. We will then send a further email headed ‘Invoice for order ’. This second email includes a copy of your invoice and indicates your order is being processed by a member of our team. If we have to cancel all or part of your order for any reason, we will email you to let you know. Once your order has been processed and sent to our warehouse you will receive a final email headed ‘Your Antiference order is now complete’.

We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

 

Prices and payments

All our prices are in UK pounds. The total cost of your order will be the price of the products (and/or services) you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

 

Missing, damaged, or incorrect orders

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it’s condition as soon as it arrives. If you receive a damaged product, please contact us as soon as the damage is discovered via sales@antiference.co.uk 

We do everything we can to ensure your order arrives at your door complete and in pristine condition.

 

Returns and after-sales policy

If you have purchased an Antiference product online and wish to return it, we must be notified within 14 days of the receipt of the order. You then must return your item within 30 days for a refund. It must be returned as new and complete with accessories (where applicable) and in its original packaging.

Following The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop, but to obtain a full refund you must not start using them, install them, or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories. 

 

Refund/cancel your purchase

If you wish to return a product to us, please visit the delivery & return page on our website and click the ‘start a return’ button which will take you to the online form where you can request a return. We will respond by providing you with a returns form and reference number. Once you have this, please print the form, carefully pack the item, and return it to us at Antiference HQ.

Our address is Unit 2 Common Lane, Fradley Park, Lichfield, WS13 8NQ.

When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel and within 30 days of delivery.

To cancel your order, email sales@antiference.co.uk with your order confirmation reference number and delivery details.

Once we have received the goods back from you, we will give you a refund for the cost of the product minus the delivery charge paid. 

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

All products sold as kits or with accessories must be returned complete. We will not be able to provide a refund to items returned incomplete.

Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

 

Faulty goods

If you think you have a faulty product, please contact our support team initially to ensure it has been fitted correctly as sometimes, products appear to be faulty when they are not and it is simply an installation issue that can be quickly resolved. We are on hand to offer advice and support to help you get your product working as it should.

If your product does develop a fault under warranty and this is verified by our support team, you may return it for a repair, exchange, or refund. We will discuss your options at the time so you know what to expect and we will deal with any issues as swiftly as possible.

The service we offer will be at our discretion and in all cases, we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories, with the original box and packaging.

To arrange a return please click here

*Our sales office is open from 8.30 am to 4.30 pm, Monday to Thursday, and from 8.30 am to 2 pm on Friday.

Replacement goods if sent, will be by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse, or normal wear and tear. 

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. The expense of returning any items will be at your cost.

*Often repairs will be carried out by Antiference. If you’re not happy with our service, we urge you to let us know.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZEN’S ADVICE CONSUMER SERVICE.

 

This website

We, Antiference own the copyright, trademarks, and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit, or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

 

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the Antiference website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

Antiference is a trading name of Antiference Limited, Unit 2 Common Lane, Fradley Park, Lichfield, Staffordshire WS13 8NQ.

General terms and conditions for the purchase of goods from us

By purchasing or ordering the Goods, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 01675 465487 or email sales@antiference.co.uk. 

“Conditions” means these terms and conditions;
“Goods” means any goods you purchase under these Conditions;
“Non-subscription Services” mean any Services other than Subscription Services;
“Personal Information” means the details provided by you to us;
“Services” means any services you order or otherwise purchase under these Conditions;
“Us/our/we” means Antiference Limited, a company registered in England and Wales under the number 336260 with registered office at Unit 2 Common Lane, Fradley Park, Lichfield, Staffordshire WS13 8NQ
“Website” means either one of the websites located at www.antiference.co.uk or any other URL that may replace it; and
“You/Your” means the person ordering or otherwise purchasing the Goods or Services.

 

1. Rights and Obligations

1.1. You undertake:
1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. not to impersonate any other person or entity or to use a false name.
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods or Services available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods or Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Good or Service:
1.4.1. to make it conform with any applicable safety or other statutory requirements; or
1.4.2. to make it reflect changes in the manufacturer’s specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5. Goods and Non-subscription Services:
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods or Non-subscription Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods or Non-subscription Services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control. We will take reasonable care to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto our system.
1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreement(s) relating to such software.
1.5.4. We are under a legal duty to supply Goods that are in conformity with these Conditions.
1.6. Subscription Services only:
1.6.1. If you subscribe to Subscription Services, we will give you prior notice of any withdrawal of or changes to the Subscription Services or these Conditions.(i) where these changes are to your substantial detriment (which shall include but not be limited to an increase in the price of your Subscription Services of more than 10%), you can choose to cancel any unused portion of the Subscription Services without penalty before any such changes take effect. Your continued subscription to the Subscription Services following such change taking effect shall be deemed to be your acceptance of such change. (ii) Your right to cancel under Clause 1.6.1 (i) above does not apply where:(a) any price increase in relation to the Subscription Services does not exceed the Retail Price Index figure, the Consumer Price Index figure or similar in any twelve month period; or (b) the increase is as a result of any increase in VAT or other taxes or the introduction of a similar or new tax on the Subscription Service.
1.7. Estimated time frames for delivery of Goods or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control.
1.8. Goods may be subject to EU and US export control laws and laws of the country where they are delivered or used. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users (including to nationals of Cuba, Iran, North Korea, Sudan, and/or Syria) or countries or for restricted end-uses (including uses related to the development, production, use, or maintenance of “Weapons of Mass Destruction”, including without limitation, uses related to nuclear, missile, and/or chemical/biological development). If Goods are supplied to you subject to any such Export Laws, such supply is subject to you not falling into any such restricted categories.

 

2. Orders

2.1. Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable).

The “confirmation” stage of the checkout process sets out the final details of your order. An order will be placed when you press the “confirm order” button or a similar function. We will then send you an order acknowledgment email detailing the products you have ordered. This is not an order acceptance and will be followed by a second email which confirms your order has been accepted and is on its way – we usually sent this on the next working day.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

 

3. Price and Payment

3.1. The price of the Goods or Services (if any) shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we may:
3.2.1. where you subscribe to Subscription Services, suspend the Services until payment is received and, if you continue to fail to make payment, cancel this agreement; and/or
3.2.2. where you have ordered Goods or Non-subscription Services, cancel this agreement; and/or
3.2.3. in any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 2% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

 

4. Cancellation, Returns and Exchanges

4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit, call us on 01675 465487.
4.3. Subscription Services only:
4.3.1. Subject to Clauses 4.3.2 and 4.3.3 and without prejudice to Clause 4.1 above or to any other rights we have under the terms of these Conditions, either party can terminate this agreement at any time by giving the other party no less than 30 days’ written notice.
4.3.2. If Subscription Services come with a minimum term contract, without prejudice to our rights in Clauses 1 and 4.1 above, we will not terminate the Subscription Services during such a minimum term.
4.3.3. You can terminate the Subscription Services within such a minimum term but if you do so other than in exercising your rights under Clauses 1.6.1 and 4.1, we may charge you a cancellation fee.
4.4. Goods and/or Services ordered online or over the phone only
4.4.1. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.4.2. You may cancel any order for Services any time within 14 calendar days from the commencement of the contract for such Services. However, you may not cancel once we have started providing any part of such Services to you with your agreement.
4.4.3. You may cancel any order for Products other than audio or video recordings or software at any time within 14 calendar days from the day after receiving such Products, without liability to us.
4.4.5. Where you have ordered audio or video recordings or software, you do not have a right to cancel your order once it has been accepted and where either (i) download of the audio or video recordings or software has started; or (ii) where the audio or video recordings or software has been delivered to on CD, DVD or other similar storage devices and the item is unwrapped.
4.4.6. You may cancel your order by calling us on 01675 465487. Any cancellation notice must be given before the end of the 14 calendar days period referred to above.
4.4.7. If you cancel an order for Goods, they must be returned to us within 14 days of you informing us of your wish to cancel, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.4.8. Unless collection of the Goods has been arranged, you must return the Goods by sending them to Direct Returns, Antiference Limited at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery where appropriate. Please see online at for further details of our returns policy.
4.4.9. Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
4.4.10. You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.4.11. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to using the Goods to make or receive a call, sending or receiving SMS/MMS, connecting to and/or accessing the internet, downloading, or using any functions of the Goods for example amending settings, saving data, adding a contact or appointment, taking a photograph or using an application. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
4.4.12. If you cancel your order in accordance with the provisions of this Clause 4.4, subject to the provisions of Clauses 4.4.7 and 4.4.11 we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 14 days of such cancellation, only where the Goods have been returned or evidence of the Goods being returned (in accordance with Clause 4.4.7) is provided to us.

 

5. Your Personal Information

5.1 Your data protection rights are set out in our Privacy Policy, which sets out how we collect and use your personal information. This can be viewed at

 

6. Limitation of Liability

6.1. We will not be liable for any loss or damage caused by us in circumstances where:
6.1.1. there is no breach of a legal duty of care owed to you by us; and/or
6.1.2. such loss or damage is not reasonably foreseeable.
6.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
6.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
6.4. Nothing in these Conditions shall:
6.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
6.4.2. Limit your rights as a consumer under applicable UK law.
6.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
6.6. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.
6.7. Each provision of Clause 8 operates separately. If any part is disallowed or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

 

7. General

7.1. Events Beyond the Parties’ Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.
7.2. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
7.3. Assignment: You may not but we may, assign, charge, or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
7.4. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.
7.5. Each Clause of these Conditions operates separately. If any part is disallowed or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
7.6. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.

 

8. Handling Complaints and Sending Notices

8.1. If you wish to make a complaint you may do so in the following way:
8.1.1. By calling 01675 465487;
8.1.2. In writing addressed to: Antiference Ltd Unit 2 Common Lane, Fradley Park, Lichfield, Staffordshire WS13 8NQ.
9.2. If you need to send us a notice in relation to these Conditions you can do so in the following way:
9.2.1. By post to Antiference Limited Unit 2 Common Lane, Fradley Park, Lichfield, Staffordshire WS13 8NQ.
9.3. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgment from us which should be retained by you.